Return & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Prior returning the products you must contact customer service by email at info at bitesnacks dot com, to obtain an RA (Return authorization) number.
The RA number must be clearly marked on the outside of the box.
You may return an item(s) by mail. To do so, please send your original invoice and the item you wish to return.
Refunds will be made by the method of payment used. Please allow five business days, from the date the merchandise is received at our premise for refunds. Please allow adequate time for shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info at bitesnacks dot com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info at bitesnacks dot com and send your item to:
Bite Snacks Nutrition Inc., 108-375 Lynn Ave, North Vancouver, BC V7J 2C4
To return your product, you should mail your product to: Bite Snacks Nutrition Inc., 108-375 Lynn Ave, North Vancouver, BC V7J 2C4
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is defective or bitesnacks.com error, bitesnacks.com will pay the shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.