FAQs

About Crickets

Real crickets?

Yes, real crickets. Our crickets are farmed, well-fed and not harvested in the wild.

Why crickets?

Crickets are a sustainable food and are high in nutrients. They are a great source of protein, fiber, omega 3 and 6, and vitamin B12.

Where do you get your crickets?

We get our crickets from Entomo Farms in Ontario, Canada as a trusted supplier of high quality crickets.

How are the crickets farmed?

The crickets at Entomo Farms are free range. The crickets are free to hop through their cricket condos (hollowed out structures), outside of the condos, and to whichever feed stations they prefer.

Harvesting the crickets only occurs near the end of their life cycle. Crickets only naturally live about 6 weeks.

About BiTE Products

BiTE Cricket Energy Bar

What is a BiTE Bar?

A BiTE Bar is an energy bar made with a short list of whole food ingredients. Our bars feature crickets as a protein source for their sustainability and nutrition. Gluten free, non-GMO and dairy free, enjoy BiTE Bars on-the-go, pre or post workouts, with your kids, or as a quick, convenient breakfast.

Do you use organic ingredients?

85 to 95% of BiTE Bar ingredients are organic. See the individual product pages for details on which ingredients are organic. In an ideal world, we would have a 100% organic product, but as a small business with limited bulk sourcing capabilities, we have to find a balance with ingredients used and the resulting price to the customer.

How much cricket is there in a BiTE bar?

There are 20-30 crickets in one bar. Don’t worry, crickets in our bars are finely ground, so you won’t have a leg stuck in your teeth!

Where are the bars made?

We make our bars locally in Vancouver, BC.

What is the shelf life of BiTE bars?

7 months from the date it’s made. Find the exact Best By date printed on the side of your BiTE Bar wrapper. If stored in the fridge or freezer, they may be safe for consumption well past 7 months.

BiTE Cricket Protein Powder

What can I do with cricket protein powder?

The possibilities to use it are limitless! You can easily put cricket powder in your baked goods and snacks, smoothies, salad dressing, soup, stew and more! Check out our recipes.

What are the different types of cricket protein powder that you offer?

We offer a Pure Cricket Power, which is cricket ground into a fine powder, and we offer two cricket protein powder blends: Golden Greens and Chocolate.

How do your cricket protein powder blends mix in a smoothie?

Our cricket protein powder blend mix well if combined with other ingredients in a smoothie. If our blends are mixed only with water, some settlement might occur due to the limited usage of stabilizing agent in our blends compared to other protein powders on the market. For the stabilizing agent, we use organic acacia gum, which is made from the sap of a tree.

Are the protein powder blends very sweet?

Our protein powder blends are much less sweet than other protein powders on the market. We use a very limited amount of organic stevia leaf extract to create a more neutral protein powder, and not distinctly sweet.

Allergies & Dietary Restrictions

I’m allergic to peanuts. Can I eat the bars?

Only the Peanut Better bars contain peanuts. However, all of our bars are made in the same facility.

Are there any other nuts in the bar?

The Chocolate Chirp and Jiminy Ginger bars contain almonds.

I’m allergic to shellfish. Should I be concerned when I eat the bars?

The is a possibility that you may have a slight allergic reaction to crickets. Scientific studies show that there is may be a link between crustacean and insect allergies.

I’m vegetarian. Can I eat the bars?

It’s subjective, and dependant on the individual. We have had vegetarians eat our products, and some other vegetarians don’t.

Are your products kid-friendly?

Yes. As long as your child doesn’t have specific allergies or conditions such as those listed above.

Purchasing

Can I customize my own BiTE Bars box with the flavors of my choice?

Yes! You can choose exactly how many of each flavor you would like. Head over to the Mixed Pack page, and you can leave us a note at checkout to specify your preference.

What forms of payment do you accept online?

We accept Visa, MasterCard, American Express, and PayPal.

Shipping

Do you offer free shipping?

Yes! Free shipping applies for orders over $48 in Canada. Regular shipping rates apply to orders under $48, which can be seen at checkout.

Do you ship to the USA?

Yes! Regular shipping rate applies for orders below $90. A flat shipping rate of $10 applies on orders over $90 to the USA.

When will my order arrive?

Orders are sent to carriers for shipment within 1-3 days. Carrier times may vary depending on the option selected at checkout.

How do I track my order?

We will send you a shipping confirmation email with your carrier tracking ID number. If you are having trouble locating your package, we are happy to help. Please email us at info@bitsnacks.com

Subscriptions

How can I edit my subscription?

Log in to our website using the same email address that you placed your order with. To create an account or log in, go to our homepage and click the person icon in the right top of the page.

Once you're logged in, go to 'Manage Subscription' under 'Account Settings'. From there you will be able to change the delivery frequency, the items in your subscription, cancel your subscription and more.

What will the shipping rates be on my subscription?

Shipping rates are calculated the same as regular orders on our website. If you're in Canada, shipping will be free if your order is over $48. Subsequent orders in your subscription will continue to have free shipping if they are also over $48.

Will I receive notifications of upcoming shipments?

Yes, you will receive an email 5 days before your next subscription shipment, and you will have the opportunity to make any changes then. If you did not receive an email, please check your Spam folder, then contact us.

How can I cancel my subscription?

Business

I want to sell BiTE products at my business. Do you have a wholesale program?

Yes, please email us at wholesale@bitesnacks.com.