FAQs

About Crickets

• Real crickets?

Yes, real crickets.

• Why crickets?

Crickets are a sustainable food and are high in nutrients. 

• Where do you get your crickets?

We get our crickets from Entomo Farms in Ontario, Canada as a trusted supplier of high quality crickets.

• How are the crickets farmed?

The crickets at Entomo Farms are free range. The crickets are free to hop through their cricket condos (hollowed out structures), outside of the condos, and to whichever feed stations they prefer.

Harvesting the crickets only occurs near the end of their life cycle. Crickets only naturally live about 6 weeks.

About BiTE

• What is a BiTE Bar?

A BiTE Bar is an energy bar made with a short list of whole food ingredients. 85 to 95% of BiTE Bar ingredients are organic. Our bars feature crickets as a protein source for their sustainability and nutrition. Gluten free, non gmo and dairy free, enjoy BiTE Bars on-the-go, pre or post workouts, with your kids, or as a quick, convenient breakfast.

• What is the shelf life of BiTE Bars?

8 months from the date it’s made. Find the exact Best By date printed on the side of your BiTE Bar wrapper.

• I want to sell BiTE products at my business. Do you have a Wholesale Program?

Yes, please email us at wholesale@bitesnacks.com 

Purchasing

• Do you offer free samples?

Yes! All orders placed on bitesnacks.com can receive a bar or protein powder sample with their purchase by leaving us a comment with your order. 

• Can I customize my own BiTE Bars box with the flavors of my choice?

Yes! You can choose exactly how many of each flavor you’d like. Head over to the Mixed Pack page, and you can leave us a note at checkout to specify your preference.

• What forms of payment do you accept online?

We accept Visa, MasterCard, American Express, and PayPal.

Shipping

• Do you offer free shipping?

Yes, for orders over $48 in Canada. Live or work in the City of Vancouver? Sign up to our newsletter for free local delivery on any order size.

• Do you ship to the USA?

Yes! And we offer Flat Rate Shipping of $10 on orders over $90 to the USA.

 

• When will my order arrive?

Orders are sent to carriers for shipment within 1-3 days. Carrier times may vary depending on the option selected.

• How do I track my order?

We will send you a shipping confirmation email with your carrier tracking ID number. If you are having trouble locating your package, we are happy to help. Please email us at info@bitsnacks.com

More questions? Please call us at 778 875 0951 or email us at info@bitesnacks.com.